Privacy Policy

1. Introduction

CLEAR Technology ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cleartechnow.com (the "Site") or use our IT managed services.

By using our Site or services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and job title when you fill out forms, request information, or contact us.
• Device Information: IP address, browser type, operating system, and other technical data when you visit our Site.
• Usage Data: Information about how you interact with our Site, including pages visited, time spent, and actions taken.
• Communications: Records of your communications with us, including emails, chat messages, and support requests.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our IT services
• Respond to your inquiries and provide customer support
• Send administrative information, such as updates, security alerts, and support messages
• Send promotional communications (with your consent)
• Improve our Site and services
• Comply with legal obligations

4. SMS/Text Messaging Policy

When you provide your phone number and consent to receive text messages from CLEAR Technology, you agree to the following:

4.1 Types of Messages

We may send you SMS/text messages for:

• Appointment reminders and scheduling confirmations
• Service updates and IT support notifications
• Account alerts and security notices
• Responses to your inquiries

4.2 Message Frequency

Message frequency varies based on your service needs and interactions with us. You may receive up to 10 messages per month, though this may vary.

4.3 Opting Out

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and no further texts will be sent unless you opt back in.

4.4 Opting Back In

To resume receiving messages after opting out, text START to our number or contact us directly at support@cleartechnow.com.

4.5 Help

For help with our SMS service, reply HELP to any message or contact us at support@cleartechnow.com or (510) 228-1300.

4.6 Costs

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.

4.7 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

4.8 Data Sharing

We do not sell, rent, or share your phone number or SMS consent data with third parties for their marketing purposes. Your phone number is only shared with our SMS service provider for the purpose of delivering messages to you.

5. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., email providers, SMS platforms, analytics services).
• Business Partners: With your consent, we may share information with partners who provide complementary services.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Withdraw consent at any time

To exercise these rights, please contact us at support@cleartechnow.com.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: